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graphic representation of cyber crime

Online safety and security is a responsibility we all share, warns Information Technology Services, and being informed about the ways attackers get access to information is a great first step in protecting yourself and others.

The department notes that October is “Cyber Security Awareness Month” and is taking the opportunity to open communication concerning security issues for the campus.

“Through social engineering techniques, attackers manipulate people into doing what they want,” says network and systems specialist Randy Laframboise. “The rise and dependency on technology today makes transgression considerably easier than ever before, and makes it low-risk for cybercriminals.”

He says that the education sector has seen a rise in these attacks, with “phishing” scams contributing to 40 per cent or more of reported breaches.

“The reality is that these attacks can be nuanced, and some things just don’t jump out at you,” he says. “Cybercrime is not always about compromising a desktop computer or a server, but coercing people to giving something an attacker can use.”

IT Services argues that campus safety and security are best served when everyone is informed and engaged, and promises a follow-up article explaining why universities are a favourite target of cybercriminals.

laptop computer displaying Drupal

A free class Thursday, November 8, will help staff and faculty responsible for maintaining UWindsor websites learn the basics of the Drupal content management system.

Web Basic Training will focus on teaching site editors how to create pages and events, upload graphics and use menus and blocks, says instructor Rob Aitkens, web development team lead in Information Technology Services.

The class is required for all employees responsible for maintaining UWindsor websites and is valuable for those with little previous experience with the system, for those upgrading their sites from version 6 to 7, or as a refresher. It will run 1:30 to 4 p.m. in the University Computer Centre’s lower-level classroom. Registration is required through this online form.

laptop computer displaying Drupal

A free class Wednesday, October 10, will help staff and faculty responsible for maintaining UWindsor websites learn the basics of the Drupal content management system.

Web Basic Training will focus on teaching site editors how to create pages and events, upload graphics and use menus and blocks, says instructor Rob Aitkens, web development team lead in Information Technology Services.

The class is required for all employees responsible for maintaining UWindsor websites and is valuable for those with little previous experience with the system, for those upgrading their sites from version 6 to 7, or as a refresher. It will run 9:30 a.m. to noon in the University Computer Centre’s lower-level classroom. Registration is required through this online form.

classroom with TeamDynamix superimposed

Users experiencing issues with classroom audio-visual (AV) equipment have a new way to report them to Information Technology Services effective Friday, September 28.

These issues will be addressed through the University’s existing ticketing application, TeamDynamix, advises John Osborne, manager of client services. TeamDynamix is a service management application that includes a ticketing module to record, monitor, and analyze IT-related service requests.

“The ultimate goal of utilizing TeamDynamix for reporting AV issues is to provide better service to the campus through a more integrated support model,” Osborne says. “Moreover, using TeamDynamix will allow us to track the progress of outstanding service requests, monitor key performance indicators, and support continuous improvement initiatives directly related to classroom technology.”

He notes that using TeamDynamix for this service will create a single point of contact for faculty, staff, and students reporting issues with AV equipment in the classroom.

IT Services is also integrating other production and media services into TeamDynamix during the Fall 2018 semester, including booking of AV equipment, support for special events, video and photography production, and reserving studio space. Further updates will be provided as these services are fully transitioned into TeamDynamix.

  • To report any issues with classroom audio-visual equipment, submit a ticket through TeamDynamix at uwindsor.ca/av-issue.
  • For immediate assistance in an emergency, contact 519-253-3000, ext. 3051.
  • For help using the system, contact the Service Desk at 519-253-3000, ext. 4440, or see the Knowledge Base article at uwindsor.ca/tdx-how-to.
  • Finally, for a general overview of the TeamDynamix, follow the link uwindsor.ca/tdx-help.

General inquires on the overall transition process may be submitted to Osborne at johno@uwindsor.ca.

cartoon firewall

An upgrade to campus firewalls will disable the Blackboard learning management system for two early-morning hours Tuesday, June 26 — from 5:30 to 7:30 a.m.

Information Technology Services will install and test an update that will allow the University to leverage additional capabilities of the firewalls from 6 to 7 a.m. Tuesday. Services using the UwinCARD will be affected, including Food Services, GoPrint, vending machines and laundry in Residence. VPN connections may also be unstable during the testing period.

Direct any concerns about this process to the ServiceDesk at 519-253-3000, ext. 4440.