All Stories | Information Technology Services

IT Services implements new model for reporting issues with classroom audio-visual equipment

Sep 28th, 2018

Users experiencing issues with classroom audio-visual (AV) equipment have a new way to report them to Information Technology Services effective Friday, September 28.

These issues will be addressed through the University’s existing ticketing application, TeamDynamix, advises John Osborne, manager of client services. TeamDynamix is a service management application that includes a ticketing module to record, monitor, and analyze IT-related service requests.

“The ultimate goal of utilizing TeamDynamix for reporting AV issues is to provide better service to the campus through a more integrated support model,” Osborne says. “Moreover, using TeamDynamix will allow us to track the progress of outstanding service requests, monitor key performance indicators, and support continuous improvement initiatives directly related to classroom technology.”

He notes that using TeamDynamix for this service will create a single point of contact for faculty, staff, and students reporting issues with AV equipment in the classroom.

IT Services is also integrating other production and media services into TeamDynamix during the Fall 2018 semester, including booking of AV equipment, support for special events, video and photography production, and reserving studio space. Further updates will be provided as these services are fully transitioned into TeamDynamix.

To report any issues with classroom audio-visual equipment, submit a ticket through TeamDynamix at uwindsor.ca/av-issue.
For immediate assistance in an emergency, contact 519-253-3000, ext. 3051.
For help using the system, contact the Service Desk at 519-253-3000, ext. 4440, or see the Knowledge Base article at uwindsor.ca/tdx-how-to.
Finally, for a general overview of the TeamDynamix, follow the link uwindsor.ca/tdx-help.

General inquires on the overall transition process may be submitted to Osborne at johno@uwindsor.ca.

Firewall upgrade to take Blackboard offline early Tuesday

Jun 25th, 2018

An upgrade to campus firewalls will disable the Blackboard learning management system for two early-morning hours Tuesday, June 26 — from 5:30 to 7:30 a.m.

Information Technology Services will install and test an update that will allow the University to leverage additional capabilities of the firewalls from 6 to 7 a.m. Tuesday. Services using the UwinCARD will be affected, including Food Services, GoPrint, vending machines and laundry in Residence. VPN connections may also be unstable during the testing period.

Direct any concerns about this process to the ServiceDesk at 519-253-3000, ext. 4440.

Network maintenance to extend Blackboard downtime Tuesday, June 26

Jun 21st, 2018

Information Technology Services will update and test campus firewalls from 6 to 7 a.m. Tuesday, June 26.

The update contains enhancements that will allow the University to leverage additional capabilities of the firewalls, but it will disable Blackboard for two hours — from 5:30 to 7:30 a.m.

Services using the UwinCARD will also be affected, including Food Services, GoPrint, vending machines and laundry in Residence. VPN connections may be unstable during the testing as well.

Direct any concerns about this process to the ServiceDesk at 519-253-3000, ext. 4440.

Conference contemplates campus computing

Jun 11th, 2018

Michael Akpata, Rob Aitkens, Marcin Pulcer

Campus Technology Day — Thursday, June 7, in the CAW Student Centre — brought together more than 200 faculty, staff, and students to exchange ideas about the use of technology on campus.

“Sharing is always good,” said Marcin Pulcer, program co-ordinator for the one-day conference. “There are so many areas of expertise on campus. You need to come together or it’s all just so much Swiss cheese.”

Among the day’s highlights was a keynote address by UWindsor alumnus Michael Akpata (BA 1989), team lead for public safety, investigations, and counterfraud for IBM Canada. His presentation, “Cyber-attacks and ransomware: Are you prepared for fifth dimensional warfare?” focused on the human element of network security.

“It was super engaging and more than a little alarming,” Pulcer said. “I think a lot of people walked out of the room with plenty to consider.”

With a theme of “Taking U Forward,” that day’s activities also included sessions on research data management, making public computing more efficient, and the UWinsite enterprise resource planning system.

Campus Technology Day registration deadline approaching

May 31st, 2018

With a theme of “Taking U Forward,” Campus Technology Day will include interactive presentations discussing the impact of technology in enhancing learning, teaching, research, and building community on Thursday, June 7, in the CAW Student Centre.

In addition to a keynote address by Michael Akpata on “Cyber-attacks and Ransomware,” the conference will feature sessions on research, Office 365, Blackboard, and the new enterprise resource planning solution: UWinsite.

Register by noon on Wednesday, June 6, to attend the action-packed event. Find a full conference agenda and online registration form at uwindsor.ca/ctd.