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University internet inaccessible early Sunday
Dec 16th, 2021
hand unplugging ethernet cable

The University of Windsor’s internet will be inaccessible Sunday, Dec. 19, from 1 to 3 a.m. due to scheduled maintenance and hardware replacement by its service provider, Connecting Windsor-Essex.

In addition to the internet access on campus being disrupted, all UWindsor systems will be off-line during the same period, including:

  • UWinsite Student
  • Blackboard
  • MyUWinfo

Users may have to restart or log in again on various platforms when internet service resumes.

If you have difficulties accessing the internet on campus after the intermittent outage, contact the IT Service Desk which opens virtually at 8:30 a.m. on Sunday. Use the live chat feature found in the bottom right corner of www.uwindsor.ca/its, or www.uwindsor.ca/itshelp, or call 519-253-3000, ext. 4440.

More than 50 byte-sized videos to satisfy tech appetites
Dec 3rd, 2021
Tech Talk logo

Information Technology Services recently reached a milestone with the release of its 50th Tech Talk video. The byte-sized bursts of information are delivered in 60 to 180 seconds, offering tips and tutorials on new systems and software or product feature highlights.

The department’s members contribute their expert knowledge to help the campus community use supported software and services more effectively, says executive director Ryan Kenney.

“Since the launch in May 2020, our team has collaborated on a wide-range of topics from enhancing website accessibility, to improving departmental efficiencies using Microsoft Lists, to how to make the most out of using myUWinfo,” he says.

The most-watched video is “Installing the GlobalProtect VPN on Windows 10.” Other popular titles include:

The growing collection of Tech Talks is available on the IT Services website at uwindsor.ca/its/tech-talk. Suggestions for Tech Talk topics are welcomed and can be shared here.

Cybersecurity assessment offering a chance at a gift-worthy prize
Nov 30th, 2021
guy very excited to assess himself

Information Technology Services has extended the Cybersecurity Learning Modules and Self-Assessment period for a chance to win a Samsung Galaxy Tab A7 tablet computer.

To be eligible for the prize draw, faculty, staff, and students can complete the self-assessment by 11:59 p.m. on Dec. 6. One winner selected in a random draw will be contacted by email in the days following.

IT Services warns: be wary of gift card phishing scams
Nov 26th, 2021
man looking concerned about phishing

Recently, the service desk in Information Technology Services has reported an increase in gift card email phishing scams. Its staff warns recipients to be vigilant to the possibility that an email is not legitimate.

To reduce the potential of getting phished, IT Services recommends being on alert for the following clues:

  • Unexpected or sensational: The request is unusual or contains a “too good to be true” offer, such as the promise of a high value gift.
  • Urgency: It emphasizes the risk of missing the gift card opportunity, insisting on quick action.
  • Inconsistencies: The email address may have a similar name to the offer, or the message contains spelling and grammar errors, odd formatting, or inaccuracies in the signature.
  • Snare or pitfall: If the “claim your offer” link takes you to a web page that asks you to log in, it’s a trap. Or if the message tells you to open the attachment for the gift card, it will be a malicious file that could infect your computer.

How can I avoid getting hooked by a phishing scam?

  1. Call the sender to verify. If there's any doubt at all, make a call.
  2. If you’re on a mobile device, use a computer to check the message more carefully.
  3. Do not reply or act on unusual or out of character emails. Question urgency.
  4. Do not open email attachments or click links to claim a prize. Hover your mouse over the link to reveal the real destination address.

Find more details about spotting online phishing scams on the IT Services website. As always, report a phishing scam or spam email by forwarding the message as an attachment to spam@uwindsor.ca or contact the IT Service Desk at 519-253-3000, ext. 4440.

UWinsite Student successfully updated
Nov 24th, 2021
UWinsite Student

The update to UWinsite Student, the University’s student information platform, is now complete. The latest security-related features, functionality, and fixes were implemented while bringing a few enhancements.

“The changes are mostly to the back end of the system while positioning it to better address issues as they arise,” says acting registrar Lorraine Grondin. “Most users may notice only slight changes to the icons. There is new feature for students: Enrolment Appointments, which makes it easier to find registration times.”

The UWinsite Student Update team was made up of members from the offices of the Registrar, Student Awards and Financial Aid, Student Accounts, and Information Technology Services.

“We are thankful to the collaborative group who made the update such a success. We are also grateful to our campus partners for their input on the project and patience when UWinsite Student was unavailable,” says John Osborne, assistant director for business solutions and systems in IT Services.

A drop-in session with a short presentation for faculty and staff to learn more about the recent update is scheduled for 11 a.m. Dec. 1. The session will cover the minor changes to the system, the UWinsite Student Resources available online, and clarification on the “Enrolment by My Requirements” function. A registration form is available online and the presentation will be recorded for those who would like to review it later.

If you have any questions related to the UWinsite Student Project, email uwinsite@uwindsor.ca. To report an issue with UWinsite Student, open a ticket and it will be routed to the right area for help.