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Campus internet services inaccessible Friday evening
Jun 14th, 2022
hand unplugging computer internet connection

Network improvements by service provider Connecting Windsor-Essex will cause the University of Windsor's internet service to be disrupted Friday, June 17, between 10 and 11:59 p.m. The internet outage should last no more than 40 minutes during the period noted.

In addition to the disruption to internet access on campus, all UWindsor systems will be off-line during the same time, including:

  • UWinsite Student
  • Blackboard
  • MyUWinfo

Users may have to restart or log in again on various platforms when internet service resumes.

If you have difficulties accessing the internet on campus after the outage, contact the IT Service Desk by calling 519-253-3000, ext. 4440. The IT Service Desk opens Saturday at 8:30 a.m.

IT Services warns not to take the bait as phishing attempts increase
Jun 6th, 2022
fishhook spearing ID card

Faculty, staff, and students have recently received a variety of email phishing attempts looking to infect their computers or reveal personal information. The malicious emails encourage people to act quickly and pretend to be from legitimate organizations.

Find some examples criminals are using to trick email recipients.

Unsolicited Email with Attachment

A recipient receives an email with a Microsoft file attachment, like a Word or Excel file, that exploits a Microsoft vulnerability. The attachment can install malware when downloaded or when using the hover-preview mode.

Student Work Offers

The message offers the student a work-from-home employment opportunity. It asks the recipient for an alternative email address, potentially one with fewer security features than that provided through the University’s email system. The signature includes a fake university office and a PDF with more fraudulent employment details.

Email Account Deactivation

Another email phishing attempt, purportedly from the Microsoft Support Team, threatens email account deactivation. The recipient receives a URL to “click here” and log in. The link takes the user to a dubious website to provide their UWin account information.

Information Technology Services says not to preview or download attachments, click, or reply to any of these requests. If you have provided your UWin ID in any of these phishing attempts, you should promptly update your UWin Account password and follow up with the IT Service Desk by opening a ticket, calling 519-253-3000, ext. 4440, or clicking the chat icon in the bottom right corner of uwindsor.ca/its or uwindsor.ca/itshelp.

Learn to recognize phishing attempts:

  • The sender has a public email address, like gmail.com or outlook.com
  • Sense of urgency or threat of discontinued service
  • Unsolicited email
  • Attachments
  • Poor spelling, grammar, or look-alike branding

What should you do if you think you have received a phishing message:

  1. Do not respond
  2. Forward the email to spam@uwindsor.ca
  3. Delete it

Find more information on spotting phishing attempts on the IT Services website.

UWindsor Google Service ends Saturday
Apr 29th, 2022
moving trucks

Tomorrow is the last chance to migrate or download any remaining files, documents, or data from the UWindsor-hosted Google account. All accounts and associated data will be deleted after April 30.

UWindsor students should review their Google accounts and save files elsewhere by tomorrow, if they:

  • received an email listing failed files after the 2020 migration process;
  • have used Google products like Sheets or Docs, which saves to Google Drive, after the migration process; or
  • have continued to use their Google account for storage after the migration process.

Faculty and staff who activated UWin Gmail accounts for collaboration purposes and want to keep files they have stored on Google Drive must transfer them to OneDrive or download them prior to the deadline.

Alumni who still have files on the UWindsor-hosted Google Drive can download them in their preferred location.

A webpage is available providing details about the Google Services retirement and instructions on how to transfer or download files.

Training available for UWindsor website editors
Apr 28th, 2022
drupal logo next to university of windsor logo

Faculty and staff who maintain UWindsor websites are encouraged to join an online session to learn the basics of the Drupal content management system.

This 90-minute session offers participants the opportunity to acquire the skills to create web pages, upload graphics, use menus, add content blocks, and follow accessibility requirements.

All content editors responsible for maintaining UWindsor websites are required to take the basic Drupal training.

“It is also a great refresher for those who may want to improve their skills and take their webpages to the next level,” says instructor Rob Aitkens, web development team leader.

The remote Drupal 7 Web Accessibility Basic Training starts at 1:30 p.m. on Wednesday, May 4. Sign up is required to attend.

Self-Service Client Portal moving to single sign-on
Apr 28th, 2022
computer screen displaying Self-Service Client Portal

The UWindsor Self-Service Client Portal will change to single sign-on Monday, May 2. The Client Portal is used by Information Technology Services, Finance, and a few other departments for service issue and request tracking through tickets submitted by faculty, staff, and students, as well as project and asset management. The portal also hosts hundreds of knowledge base articles that contain answers to frequently asked questions and provide solutions to common issues.

When seeking help and creating a ticket, campus users who have already signed into their centrally managed device with their UWin Account will automatically be logged in to the Client Portal. Users who are not signed in will be prompted to use their UWin ID (UWinID@uwindsor.ca) and password. Those without UWin IDs can still request help by using this ticket.

The transition to single sign-on removes a step for users accessing the client portal’s ticketing system, provides continuity across UWindsor platforms, and improves security.

Individuals experiencing Client Portal single sign-on issues may contact the IT Services Desk via live chat found in the bottom right corner of uwindsor.ca/itservices, or www.uwindsor.ca/itshelp, or by phone at 519-253-3000, ext. 4440.