Disagreement/conflict is normal in any workplace. The goal is to resolve the conflict in positive ways that:
- Respect, value, and address the needs of all parties.
- Consider multiple perspectives and possibilities.
When conflict is addressed in a positive manner, it typically results in creative and innovative solutions or decisions, better working relations among individuals involved, and enhanced morale in the workplace.
When a conflict is ignored or left unresolved, it can have a negative effect on not only the parties involved but others within the department/institution. It often escalates and results in increased stress, loss of sleep, anxiety, lower morale, decreased job satisfaction, wasted time, grievances, harassment complaints, and strained working relationships.
It is important that conflict be addressed in productive ways so it can produce positive effects and eliminate/reduce the negative effects associated with escalated conflict.
Managed Conflict
- Strengthens relationships and promotes teamwork.
- Encourages open communication and co-operative problem solving.
- Increases productivity.
- Deals with real issues and concentrates on win-win solutions.
- Makes allies and diffuses anger.
- Airs all sides of an issue in a positive, supportive environment.
- Focuses on results.
Unmanaged Conflict
- Damages relationships and discourages co-operation.
- Results in defensiveness and hidden agendas.
- Wastes time and resources.
- Focuses on fault-finding and blaming.
- Creates enemies and hard feelings.
- Is frustrating, stress producing, and energy draining.
- Is often loud, hostile, and chaotic.
Source: https://www.viu.ca/conflict