System Status & Notifications
Resolved - Microsoft Outlook Online Exchange Email Issue
RESOLVED - Microsoft is reporting that some users in Canada may experience email delays in sending and receiving emails, and in some cases, the email delivery may fail.
Microsoft Support is working to remediate the issue expediently.
We apologize for the inconvenience.
We will update today at 4 p.m. on ITS Service Status & Notification webpage if any information is provided by Microsoft.
Completed - Network maintenance, Monday, April 15, 10:30-11:30 p.m.
COMPLETED - To patch a critical security vulnerability, IT Services will perform network maintenance on Monday, April 15, between 10:30 and 11:30 pm.
During this time, there may be short 5-10 minute outages to the University's Internet connectivity. Additionally, the Computer Science and Student Accessibility Services networks will experience multiple brief 30 second outages.
If you have difficulty accessing the network after the maintenance, please contact the IT Service Desk by calling 519-253-3000 ext. 4440, when it opens Tuesday morning at 8:30 a.m.
Resolved - Microsoft Outlook Performance Issue – Attachment Downloads
RESOLVED - Microsoft has reported that this issue has been resolved. If you continue to have issues related to this problem, please contact the Service Desk.
April 15, 2024 at 4:18 p.m.
Microsoft determined that a recent update intended to improve the reliability of Outlook on the web contained an issue that is causing users to be unable to download attachments. Microsoft is still developing a fix to remediate the impact and suggests users use the Outlook desktop app or try logging out and back in to Outlook on the web.
We apologize for the inconvenience. Microsoft to provide an update April 11, at 5 p.m., and the ITS Service Status & Notification webpage will be updated during regular business hours.
Resolved - Microsoft Outlook Web Issue
RESOLVED - Microsoft has reported that this issue has been resolved. If you continue to have issues related to this problem, please contact the Service Desk.
April 15, 2024 at 4:18 p.m.
Microsoft is reporting some users may experience delays accessing Outlook on the web.
Microsoft support has identified an issue that affects Outlook functions that may be contributing to the impact. They're investigating and identifying a path to remediation.
Outlook desktop and Outlook mobile do not appear to be impacted at this time.
We apologize for the inconvenience. Microsoft to provide an update April 11. ITS Service Status & Notification webpage updated during regular business hours.
Resolved - Performance Issue affecting multiple systems
RESOLVED - The IT Services team has noticed a performance issue on the following systems:
- VIP (Health & Safety, Human Resources, Payroll, Pensions, Position Control, VPA, and Equity)
- Odyssey
- Parking (AIMS)
- My Attendance
- myUWinfo
- eGAS
The IT Services team is investigating and will restore the systems as soon as possible.
Updates will be posted on this webpage as they become available.
We apologize for any inconvenience this may cause and thank you for your patience.
Completed - UWinsite Student & several campus systems unavailable, April 5, 9:30 p.m. – April 6, 2 p.m.
COMPLETED - As part of the Server Modernization Project, several systems will be unavailable due to maintenance starting Friday, April 5 at 9:30 p.m., until Saturday, April 6, at 2 p.m.
The applications that will be offline include:
- UWinsite Student
- Electronic Graduate Application System (eGAS)
- Electronic Curriculum Vitae (eCV)
- Law Reader
- Tuition Waiver
The following applications remain available, but the integration to student data in UWinsite Student will be disrupted during maintenance and restored on Monday, April 8.
- Accessible Information Management (AIM
- Andover Continuum (Building Automation)
- Brightspace
- Electronic Research Services Office (eRSO/Romeo)
- Fusion Campus Rec
- MySuccess (Orbis - Career/Coop)
- SClogic Package Tracking
- StarRez
- VIP Screens that dynamically pull student data
The maintenance is necessary to improve security and is scheduled for the weekend to ensure minimal disruption to users.
We apologize for any inconvenience the upgrade may cause.
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