The UWindsor Self-Service Client Portal will change to single sign-on Monday, May 2. The Client Portal is used by Information Technology Services, Finance, and a few other departments for service issue and request tracking through tickets submitted by faculty, staff, and students, as well as project and asset management. The portal also hosts hundreds of knowledge base articles that contain answers to frequently asked questions and provide solutions to common issues.
When seeking help and creating a ticket, campus users who have already signed into their centrally managed device with their UWin Account will automatically be logged in to the Client Portal. Users who are not signed in will be prompted to use their UWin ID (UWinID@uwindsor.ca) and password. Those without UWin IDs can still request help by using this ticket.
The transition to single sign-on removes a step for users accessing the client portal’s ticketing system, provides continuity across UWindsor platforms, and improves security.
Individuals experiencing Client Portal single sign-on issues may contact the IT Services Desk via live chat found in the bottom right corner of uwindsor.ca/itservices, or www.uwindsor.ca/itshelp, or by phone at 519-253-3000, ext. 4440.