Employment Group List:
Unifor 2458 Part-Time
Posting Type:
Internal
Job Posting Number:
2025-PT-01
Closing Date:
28/01/2025 - 4:00pm
HOURS OF WORK:
Monday – Thursday 9:30 – 3:00 and Friday 9:30-1:30
(Up to a maximum of 24 hrs per week – work schedule may vary)
PRIMARY RESPONSIBILITY:
The Student Account Collection Assistant will be responsible for assisting the Manager – Student Accounts with collection of non-current student accounts.
SUMMARY OF DUTIES:
1. Prepare for review, correspondence to students as it relates to student collections.
2. Respond to and record phone calls in UWin Student/CRM and emails from students who have been placed into the collection cycle.
3. Using various correspondence methods, contact students regarding non-compliance with payment plans as agreed upon with the Manager.
4. Prepare reports for review by Manager on collection statistics.
5. Respond to inquiries from the collection agency regarding student accounts.
6. Enter payments into UWin Student from reports from collection agency.
7. Process student refund requests under $3,000 in accordance with the predetermined guidelines provided by Manager.
8. Sundry duties and special projects as assigned by Manager, Student Accounts.
ESSENTIAL QUALIFICATIONS:
The successful candidate will have:
• Basic understanding of banking procedures
• Excellent customer service experience
• Excellent oral and written communication skills
• Excellent organizational skills, problem solving, demonstrated attention to detail, the ability to meet strict deadlines and work effectively under the pressure of high volume and constantly changing priorities
• Proven ability to be empathetic and sensitive while exercising tact, discretion and sound judgement
• The ability to maintain confidentiality
• Demonstrated ability to work both independently with minimum supervision and as a member of a team
• Excellent computer skills in Word, Excel and Outlook and databases
PREFERRED QUALIFICATIONS:
• College diploma or degree in related field
• Understanding of the University fee schedules and all fee areas of the Course Calendar
• Previous experience with account collections
• Strong working knowledge of the UWin Student and UWin Finance systems or related applications
THE FOLLOWING TESTS WILL BE ADMINISTERED:
Word (Basic) Excel (Intermediate)
Rate of Pay:
As per Schedule 'A' - Unifor 2458 PT Collective Agreement