Employment Group List:
CUPE 1393
Posting Type:
Internal and External
Job Posting Number:
2024-13-43
Closing Date:
16/08/2024 - 4:00pm
Substitute vacancy for approximately 3 months
PRIMARY JOB RESPONSIBILITIES:
The IT Client Support Consultant works at the IT Services ServiceDesk and provides first-level client support to the campus community on a wide-variety of technical areas.
ESSENTIAL QUALIFICATIONS:
The successful candidate will have:
- Bachelor’s Degree Computer Science, Business or related technical discipline or 3-year College Computer Systems Diploma or equivalent experience as deemed by the Department
- 1 - 2 years of client computing support or related customer service experience
- Proficiency in:
- IT Client Support System (currently TeamDynamix - application for issue tracking)
- University of Windsor ServiceDesk policies, procedures
- Microsoft Windows and Apple macOS / OS X desktop operating systems
- Android and iOS mobile and tablet operating systems
- Desktop user applications (i.e. Microsoft Word, Excel, PowerPoint)
- Wireless network configuration
- Novell, Active Directory LANs (file and print sharing) and cloud storage systems (OneDrive)
- E-Mail Applications (i.e. Outlook, Office 365, Lotus Notes)
- Web page creation / maintenance
- Virus protection / desktop security
- Directory Services (i.e. LDAP) administration procedures and Client Account Management (i.e. creation, maintenance, passwords, etc.)
- Good teamwork, organization, multitasking, analytical, problem solving, customer service and written / oral communication skills
- Ability to effectively communicate technical concepts to customers
- Ability to maintain confidentiality and discretion
- Ability to learn and adapt to new technologies, tools and processes
- General knowledge of:
- Project management methodologies and software
- Applicable legislative, statutory and industry compliance requirements
- Current IT Client Services solutions, best practices and standards (e.g. ITIL)
HOURS OF WORK:
Monday to Friday 8:30am – 4:30pm
Rate of Pay:
Classification "V" per Schedule A of the Collective Agreement