Virtual Drop-in Help
The CTL Brightspace Drop-in offers one-on-one answers to your Brightspace questions quickly. Simply join the open MS Teams meeting at uwindsor.ca/brightspace/dropin.
Winter hours:
Monday-Friday, 10:00am-noon, 1:00pm-3:00pm
Summer hours as of April 28th:
Monday 10:00am-noon, 1:00pm-3:00pm; Wednesday and Thursday, 1:00pm-3:00pm
In-Person Help
In-person help is available by appointment only. To make an appointment with CTL's Brightspace support, email brightspace@uwindsor.ca with your preferred dates and times. We will do our best to accommodate any request for times during our regular working hours and will respond by email.
You will find us at the CTL offices, room 2263. We are located at 700 California (attached to the south-west corner of the Engineering building).
Brightspace Workshops
Registration for CTL's Brightspace workshops for instructors, staff and GAs/TAs is now open.
Faculty and departmental-specific workshops may be scheduled by sending a request to brightspace@uwindsor.ca.
Workshop Recordings
If you can't make it to a workshop, view one of the CTL's Brightspace workshop recordings.
Step-By-Step "How to" Documentation and Videos
The Centre for Teaching and Learning has curated a list of Brightspace documentation for step-by-step how-to written instructions and videos that are relevant to the University of Windsor's Brightspace instance, comprised of D2L's resources as well as documents and videos created by CTL.
After Hours Support
Whenever UWindsor support services are closed, supplemental D2L Brightspace after-hours virtual support for Brightspace-specific issues is available 24/7/365. Users can find the Get Help button in the lower right corner of any Brightspace course site to access support through live chat or email. Note that when a chat is started, D2L's AI chat bot will engage, but you can request to chat with a live person.
Course Design Help
If you are interested in taking full advantage of the tools and options Brightspace provides by redesigning your course(s), instructional design help is available by contacting brightspace@uwindsor.ca.
Brightspace Community Training and Resources
Online self-paced Guided Training, videos, webinars, resources, and a community of users are available in D2L's Brightspace Community. Create an account to join the community the first time you visit to access the abundance of learning and support material you'll find there.
Support Tickets
Brightspace-specific service request or support tickets can be created at www.uwindsor.ca/brightspace/ticket.