The Intercultural Communication course explores the concept of ‘culture’ and the dimensions that underpin cultural identity. Participants will learn essential skills that enable effective communication in a multicultural professional environment. Key topics include understanding cultural norms and expectations, evaluating how cultural identities impact communication styles, recognizing barriers to effective intercultural communication, applying the principles of equity, diversity, and inclusion, and using inclusive language. The module will equip participants with the skills and confidence to demonstrate cultural intelligence and foster effective intercultural communication in the workplace.
This non-credit course is a part of the Workplace Communication Certificate series and includes approximately 3 hours of self-paced work and a 3-hour interactive instructor-led online class.
Learning Outcomes / Key Takeaways
Participants will build skills to:
- discuss how cultural identity impact communication style
- build cultural intelligence
- analyze the components of effective intercultural communication
- identify issues arising from challenges with equity, diversity and inclusion
- apply strategies to avoid prejudice, stereotypes and biases
- use inclusive language
Examples of Learning Activities
Skill-building will take place via:
- engaging discussions
- self-reflection
- case analyses
- research tasks
For successful completion of this class, participants must complete the asynchronous learning activities and participate in the instructor-led class. Upon completion of all 4 Workplace Communication courses, learners will receive a Certificate of Completion.
Duration: 6 hours/module, (3 hours Self-directed + 3 hours instructor-facilitated)
Format: Online Blended (4 courses, 6 hours each, total 24 hours)
Course Fee: $179 + HST per module